Gracefully Giving & Receiving Professional Feedback
Giving constructive feedback is critically important, but no matter how well-intentioned, it can also be tough when there’s a risk of upsetting the recipient. Similarly, we’ve all received feedback that wasn’t great to hear, and it can be hard not to take it personally.
As a professional, Dr. Eleanor Small from Kenvue (formerly Johnson & Johnson Consumer Products) gives and receives feedback to/from peers, colleagues, managers, and even executives every day. As a mentor, she likes to share her stories and experiences to help others better navigate a topic that can be particularly tricky. In this course, Dr. Small provides tips for finding the right approach.
Feedback is a Gift- How to Gracefully Give and Receive Constructive Feedback
Dr. Eleanor Small from Kenvue (formerly Johnson & Johnson Consumer Products) gives and receives feedback to/from peers, colleagues, managers, and even executives every day. She provides tips from her own experiences for finding the right approach, while recounting her own experiences to add real-world perspective in explaining how she got through them.
Introduction & Objectives
Dr. Eleanor Small delves into her professional background, touches on her passion for mentorship, and outlines the course objectives.
Feedback Basics
Understand some common terms you may encounter in the professional world when it comes to feedback.
From establishing meaningful relationships to providing guidance, learn why feedback is so important.
ALERT Model for Feedback
Discover how to ask for feedback, including questions you can ask.
In this brief lesson, Dr. Small discusses how feedback has an emotional ladder.
Here are the reasons why you should make it a point to say thank you to the person who gives you feedback.
Learn how to reflect on feedback, as Dr. Small touches on personal examples and the best advice that she was given.
When taking action, think about what to do with your blind spots and hidden strengths, consult trusted mentors, and set SMART goals.
Sharing Feedback with Others
What is Rule #1 in sharing feedback with others? Dr. Small explains.
These 10 common mistakes highlight what not to do when you give feedback.
This lesson explores one model for giving feedback – showing how feedback is so much more than just giving compliments.
Meet PAR Statements – great for feedback, goal-setting, and even for putting on your resume!
Explore another model for giving feedback, the SAID Model.
Here’s what you should keep in mind when choosing the format of your feedback.
Recap & Questions
Dr. Small recaps the main takeaways of the course and answers some questions.
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