10 Tips to Improve Communication at Work

Professional coach, Sandra D’Angelo, helps you work through the 10 most common mistakes that professionals make when communicating at work.

  • “Why” do those mistakes happen / what drives such behaviour?
  • “How” do those behaviours impact yourself and others?
  • “What” you can do instead!


Feel free to connect and learn more about Sandra D´Angelo at: www.ApproachYourCoach.com

Improve Your Communication at Work


Sandra D'Angelo introduces herself and welcomes you to "Improve your Communication at Work" (and life).  She explains her course and it's value to you. 

Lesson 1 - Not Listening Enough and/or Talking Too Much

"What was that again?"  Sandra discusses the two sides of a common communication challenge.  Tuning somebody out, and talking so much that the other person tunes you out.

Lesson 2 - Assuming

We all know not to make assumptions, but we do it every day for any number of reasons.  Sandra shares how your assumptions impact how you communicate with people, your perception of them, and their perception of you.

Lesson 3 - Information Overload

At times, it will like seem like more info is better, but overwhelming the recipient can rub them the wrong way.  Worse, they are likely to remember feeling overwhelmed more than the content you were trying to communicate.

Lesson 4 - Not Following-Up

Following up is a skill most people have, but many need to improve.  Sandra discusses how to follow up with people tactfully, so you get what you need without coming across as nagging or micromanaging.

Lesson 5 - Not Being Specific with Requests and/or Expectations

Especially with managers, if you have a hard time getting what you want, take a second to listen to what you're asking of people.  If you need something specific, is your request specific enough for others to understand exactly what you need?

Lesson 6 - Not Requesting/Giving Feedback

If you know you have a hard time with conversations, feedback can make a big difference.  Like Lesson 2 stated, don't make assumptions.  We rarely know the other person's opinion and impression of us for certain if we don't ask.

Lesson 7 - Paying Attention to WHAT is said, but not HOW it's said

If you have trouble with misunderstandings or bad first impressions, it may be more about HOW you say something than WHAT you're actually saying.  Sandra explains.

Lesson 8 - Giving an Answer Before Challenging it Further

A conversation is a valuable exchange of ideas.  Are you short changing your conversations by giving a quick answer and walking away?

Lesson 9 - Avoiding Difficult Conversations

Do you hate conflict and go our of your way to avoid difficult conversations?  Counterintuitively, it usually makes the situation worse.

Lesson 10 - They Way You Talk to YOURSELF

Many times the way you talk to yourself influences the way you talk to others.  How do you talk to yourself??


Sandra gives a quick recap of the course.

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Enrolled: 1 student
Duration: 38:00
Lectures: 12
Level: Intermediate

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